Retention Officer

Job details

Employment type

Full-time

Profession

Healthcare Human Resources · HR Operations

Experience

Junior · 2+ years

Work location

Remote

Vacancies

2

Work schedule

Monday-Saturday

Salary

USD 300 – 400 per month

Posted

22 Oct 2026

Apply by

21 Dec 2026

About the job

-Employee Onboarding & Probation: Coordinate new employee onboarding, orientation, documentation, probation follow-up, and feedback with department managers. -Employee Engagement: Organize engagement activities, employee recognition programs, internal communication, and satisfaction surveys. -Employee Retention: Monitor employee turnover, identify retention risks, analyze resignation reasons, and recommend improvement actions. -Employee Relations: Receive employee concerns, support grievance handling, coordinate conflict resolution, and maintain confidentiality. -Exit Management: Conduct exit interviews, analyze employee feedback, and prepare turnover reports and recommendations. -HR Administration: Maintain employee records, update HRIS data, and monitor attendance, leave, and employee status. -Performance Follow-up: Coordinate performance review schedules, monitor probation evaluations, and support employee development plans. -HR Reporting & Analytics: Prepare reports on retention rates, turnover, engagement, probation completion, and employee satisfaction. -HR Compliance & Documentation: Maintain HR policies, SOPs, work instructions, and employee documentation in accordance with company requirements and applicable labor regulations. -Continuous Improvement: Recommend initiatives to improve employee experience, workplace culture, satisfaction, and retention.

Responsibilities

• Coordinate employee onboarding, orientation, and probation follow-up.
• Monitor employee engagement, satisfaction, and retention.
• Conduct employee satisfaction surveys and exit interviews.
• Analyze employee turnover and identify retention risks.
• Organize employee recognition and engagement activities.
• Handle employee concerns, grievances, and conflict resolution.
• Coordinate with managers to improve employee performance and satisfaction.
• Maintain accurate employee records and update HRIS data.
• Monitor probation evaluations and follow up on employee development plans.
• Prepare HR reports on turnover, retention, engagement, and employee satisfaction.
• Ensure compliance with HR policies, SOPs, and company procedures.
• Recommend initiatives to improve employee experience and reduce turnover.

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, Management, or a related field.
• Experience in HR, employee relations, employee engagement, or retention is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Ability to handle confidential information professionally.
• Strong organizational, coordination, and follow-up skills.
• Basic knowledge of HR policies, labor regulations, and HR administration.
• Proficiency in Microsoft Office and HR information systems.
• Ability to prepare reports, analyze data, and work collaboratively with managers and employees.

Shift information

8:00-17:00

Credentials and education

• Degree (required)
• Bachelor's degree, HR (required)